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Cancellation and returns policy

Cancellation and returns

Our artisan gift boxes and kits are made with the highest quality, organic and local ingredients, but they are perishable and so not eligible for cancellation or returns.

Cancellation

If you have made an error or with to cancel your order within 24 hours of placing the order, please contact us on 07798 603571. Once placed, it may not be possible to prevent an order from despatch. Similarly once despatched we are unable to stop delivery or cancel the order.

Returns

We package all gift boxes in environmentally friendly packaging to ensure safe transit, including chilling devices that will keep these beautiful gifts sufficiently cold for 24-48 hours from point of delivery. Our courier confirms delivery to us and we record all transit times to ensure our products reach the recipient in an excellent state.

Instructions are provided to the recipient to ensure that those products needing refrigeration are put in a fridge ASAP after delivery.

We cannot accept returns, as these items are perishable and it is the recipient’s responsibility to ensure they follow these clear instructions. In the unlikely case of damage to any of the products, we provide the recipient with contact details so they can call us to resolve any issues direct with them.

Customer satisfaction is imperative to us and we appreciate that when you are sending a gift, it’s important that they¬†enjoy receiving it as much as you enjoy giving. We promise they won’t be disappointed!

If you have any problems at all with your order, please contact us on 07798 603571 or email sussexgourmand@gmail.com